©New Hope Software, Inc.   

Recently, we were forwarded a post from a bankruptcy roundtable site. The topic was "bankruptcy software" and the poster was a well-known North Carolina bankruptcy attorney. One phrase struck us:

"…New Hope devotees are sometimes described as 'rabid'"

Rabid? Is that good or bad? If we were mailmen, that would be bad. So we dug into the mailbag of feedback that we have been accumulating and the results were pretty consistent. Here is a random sampling. Except for the occasional retiree from bankruptcy practice, most of these users are bankruptcy attorneys who have been with New Hope Software since God was a boy. Many are also trustees, or attorneys for trustees.

Rabid? Enthusiastic? Loyal? Pleased? Judge for yourself, and analyze the reasons for their responses.



BANKRUPTCY SOFTWARE REVIEWS BY LAWYERS FOR LAWYERS

"[The New Hope bankruptcy software] is my choice. The authors are former bankruptcy lawyers and it shows. The tech support is good, and they understand the legal aspect of what you are doing. That means wonders."
Marc Stern, Seattle, Washington


"A hasty note to thank you for the superbly incisive commentary on claiming the newly added automobile expense category in the means test deductions – it was very helpful."
Gleb Glinka, Cabot, Vermont


"I appreciate and admire the professional and truly seamless manner with which you have addressed this major change in practice."
re: bankruptcy reform, David Leibowitz, Waukegan, Illinois


"You are (all) very good. If you ever need an encomium, call me up and let me know."
James McIntosh, Napa, California


"Your remarkable program is truly an amazing piece of software – intuitive, feature-rich, jam packed with your experience and lots of built-in help"
John Vos, San Rafael, California


"Every once in a while, I get reminded of how little I know about bankruptcy, my field of specialty. I am [xx] years old and still seem to learn something every day. I wonder how I managed not to know (this). Your assistance is extraordinary and very much appreciated. I refer everyone who asks about bankruptcy software to you."
Harry Boul, Columbia, Missouri


SWELL SUPPORT AND UP TO THE MINUTE UPDATES

"Your software, technical support and customer assistance have been invaluable to me and my office staff through this difficult time of bankruptcy reform. Your constant attention to changes in ECF, forms, standards and rules through the frequent downloads has been vital to what success we have been able to achieve in my bankruptcy practice. Thank you for your good work."
Robert Coblens, Milton-Freewater, Oregon


"Thanks for the consistently reliable software solutions you provide!"
Barry Keech, Seattle, Washington


"Once again, I complement your wonderful program and tech support. I have been using it four, five or six years, I forget, and love it."
William Wentz, Harrisonburg, Virginia


"Your technical support is exemplary."
Chris Chiapetta, Muncie, Indiana


"I appreciate the classy way you have handled my concern. It has fostered loyalty with me. I hope to be able to use your services for many years to come"
Jon Rogers, Salt Lake City, Utah


"…support is terrific, and I'm an incredibly happy camper when it comes to this product."
Jay Fleischman, Esq, New York, NY


"Thank you for your quick response. Your customer service is second to none."
Murray Zeigler, Holbrook, Arizona


"…Extremely helpful, beyond any technical help I've ever received.""
Michelle Branigan, Seattle, Washington


"You may get tired of hearing this but words like 'thank you' and 'you're a genius' are probably sent to you daily. I want to say that I appreciate your support and prompt responses."
Tom Gorrill, San Diego, California


"Thanks so much for the quick help on this – I don't think I have ever had a vendor call and address the problem so fast. Good to know your company still believes in customer service!"
Ruth Ann Dean-Brown, assistant to Bart Anderson, Bellevue, Washington


"Another thing I really like is that your programmers are working so closely with the courts. When something changes with ECF, it is just instantly there in my program."
Condrad Doudin, El Dorado


SLICK FEATURES

"Still thrilled. The custom forms feature is just a huge bonus on top of everything else. Unbelievable what you have done. I am so jealous. BTW, I love your program. I see elegance everywhere."
Eric Ruff, Gainesville, Florida bankruptcy attorney


"I have been doing so many more cases these days all because of this program. (With Rapid Import™) I was able to completely eliminate one entire step of the interview process so that we could concentrate on specific areas of concern. I was able to do the interview and preparation all at one time and get the case filed that same day. The clients are much more thorough using the Rapid Import questionnaire than when they used the paper questionnaire. It's easier for them to digest because they don't feel so overwhelmed looking at all those daunting pages."
Doudin, El Dorado, Kansas


"The upgrades went well, just like always. The Means Master™ is slick. The BAPCPA tools are great! Great job!"
Jill Michaux, Topeka, Kansas


"Rapid Import™ is the slickest thing I've seen."
Marc Stern, Seattle, Washington


"Hey, I love the Means Master™. It's brilliant!"
Susan Shiptenko, Atlanta, Georgia


"I filed my first case the other day (with ECF) – it was so slick. If this guy can do it, anyone can. And you can quote me on that."
Steve Linn, Mesquite, Texas


"Way cool."
Eric Ruff, Gainesville, Florida bankruptcy attorney


"Rapid Import™ is the best thing since sliced bread."
Robert Rich, Verona, New Jersey


"Loved the demo, loved the ability to preview."
Charles Steinberg, Wenatchee, Washington


"I would like to compliment you on the custom forms feature of your program. It is working wonderfully for us. We are putting in all our standard client and 362 creditor letters on it. AND, the most inexperienced staff in our office can use it."
Tom Subranni, Atlantic City, New Jersey


COURT CREDIBILITY

"I just received a call from the UST to find out who my software provider is. They said that the means test form was the best they had seen. Apparently the last page summary is particularly useful to them. Well done."
Jeffrey A Lester, Hackensack, New Jersey


"It really helps to work with someone that knows our system the way you do!"
Andrea Redmon, Chief Deputy Clerk, Northern District of Oklahoma Bankruptcy Court


"BTW, I called the help desk in Newark…and the clerk RAVED about your program."
Monika Mazurczyk, Monmouth Beach, New Jersey


"I am a former Federal Bankruptcy [Judge's] clerk. I saw petitions from a lot of different bankruptcy software programs come across the judge's desk and yours is the best. When I went into private practice, yours is the one I knew I had to have."
Tom Bauer, Staatsburg, New York


"Wow! You are always an amazing source of information. How you can keep track of all these herds of cats (each unique clerk) is uncanny and wonderful. Thanks for your always good cheer and assistance."
John Vos, San Rafael, California


"Love your program. A lot of the Trustee's here in NJ [are] always asking what bankruptcy program we use and I'm always proud to say the New Hope bankruptcy software and give them your website for their own practice. Keep up the great work!"
Joseph Bakanauskas, Jersey City, New Jersey


"I am able to upload new cases as fast as a speeding bullet. It was recommended to me by one of our local Chapter 7 trustees a couple of years ago."
Cherril Flood, Muskogee, Oklahoma


"I couldn't be more pleased with your program. suffice it to say that when I mentioned to the clerk I was using it, she just sighed in relief. As a software developer in another life, I salute you for a clean, intuitive, and well designed program."
Michael Insco, St. Joseph, Missouri


EASY – NOT QUIRKY

"I wanted to take a moment and thank you for all of your help last Thursday and Friday. I was thrown blindly into the program for an emergency filing (without even a 'quick reference' sheet) and your help was invaluable. Again, thank you and please pass this along to your company 'powers that be' because you do truly deserve a medal!"
Kathryn Saunders, Secretary to Jerry Vande Werken, Esq., Columbus, Ohio


"The program looks fantastic. I am really impressed. Thanks for all your hard work. I feel a little less intimidated [by bankruptcy reform.]"
John Segaul, Plantation, Florida


"Great job! My wife kept asking me yesterday why I was smiling looking at the bankruptcy program."
Kevin Whatcott, Salt Lake City, Utah


"I tested your software and it is way easier than I thought it would be. Thank you for having such a wonderful product and ongoing support."
Dawn Smith, Honolulu, Hawaii


"I continue to be impressed with the ease your software has made in preparing complicated bankruptcy petitions. All the secretaries love you!!! The Direct Upload™ is awesome, changing a former tedious procedure to simple clicks. Thank you."
Nell Witalis, assistant to Anthony Floro, Esq,, Moon Township, PA


"The program is easy to use and not quirky; technical support is prompt, enthusiastic and helpful."
Tom Trigg, attorney, Missoula, MT


"I continue to be very impressed with New Hope, and continue to sing the praises of your bankruptcy software to anyone who will listen. My secretary also blesses you; since we installed it, I produce all of the bankruptcy petitions, rather than she."
Don Sanders, Springfield, Missouri


"In all the years we've had this program we've never had a problem. We've had it for ages and I've never regretted it for a minute."
Peggy Kirk, wildlife rehabilitator and paralegal for Bud Kirk, El Paso, Texas


VALUE – SHOW ME THE MONEY

"I swear by (the bankruptcy software series) by New Hope Software. Reasons: 1) easy learning curve; 2) technical support people are all bankruptcy practitioners who know the law and know the computer code/application; 3) They update the software at least every two weeks or sooner if changes need to be made; 4) completely ECF compliant; and 5) jurisdiction specific. Those of us who complain about tech support (or lack thereof) from Microsoft, Symantec, Intuit and Dell etc. will be astounded by the knowledge and efficiency of the support personnel."
Neil S. Rubin, Beachwood, Ohio


"Don't give me the discount. You guys are my heroes. You have been an incredible help. I would have been lost without you."
Mark Fisher, Middletown, New York


"You don't charge enough for this program!"
Tad Semons, Columbus, Ohio


"I think that New Hope is the most constructive, helpful company that I have dealt with in many years, and I am renewing again this year. Good wishes for your continuing success."
George S Lundin, Seattle, Washington


"You are one the few software companies we actually enjoy doing business with and we are always happy to send you money. You are a great value, and a wonderful company. Keep it up! Anytime you want to use us for a for a recommendation, we would be delighted to."
Michael Pinsky, Goshen, New York


"You are doing an excellent job. Even though it helps my competitors, I always recommend your program to anyone who asks. It, and you and your service are amazing."
Harry Boul, Columbia, Missouri


"Take a good look at Rapid Import™. It saves me so much time that I do not even pass the extra charge along to my clients."
Thomas Trigg, Missoula, Montana


"I'm a great fan of this software – keep up the good work."
Kevin Magorien, Kent, Washington


"This software has made my life easier…wish I had not waited so long."
Ann Marie Fullerton, Williamsport, Pennsylvania


"Thanks for the help and, as always the tremendous program you have created."
Walter Dahl, Sacramento, California


"I can't live without it. Absolutely amazing."
Don Bokovoy, Escondido, California





New Hope Software, Inc.P.O. Box 1306Mercer Island, WA 98040
1-800-532-7114206-232-9247webmaster@bankruptcysoftware.com

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